Thanks for shopping at www.roofwhirlys4africa.co.za. Our damaged / defective goods on receipt policy aims to give you complete peace of mind when you buy products from us.
This policy applies when you find the goods sent to you from RoofWhirlys4Africa are damaged or defective in any way on arrival. If your delivery was more than 10 days ago please see our comprehensive 5 year guarantee for details.
In the unlikely event the goods you ordered from us were damaged in transit or are defective in any way, please let us know as soon as possible (preferably within 24 hours of receipt of the parcel). We will ask you to send a photo of the damaged/defective goods with the invoice details. Once the photo has been received and we have confirmed the item is damaged / defective, (and within a reasonable time period of receipt of the parcel) we will send a replacement (at our cost). Where required, we will arrange to collect the damaged / defective goods at our cost. If you prefer not to receive a replacement then we will refund you in full.
Refunds for damaged / defective goods
If you would prefer a refund to a replacement, we will initiate a refund to your credit card (or original method of payment). You will receive the credit in line with the timeframe of your card issuer’s policies.
Shipping
Shipping costs will be refunded and you will not be responsible for shipping the goods back to us.
Contact Us
If you have any questions on damaged / defective goods click here to contact us or see contact details below. We look forward to hearing from you.
Keith: +27 82 442 5556
Kevin: +27 82 570 5865
Office: +27 33 234 2912
Fax: 086 509 2022
Email: mrcool@roofwhirlys4africa.co.za
love2helpu@klipsnthings.co.za
RoofWhirlys4Africa is a product in our GREEN range of VERY AFFORDABLE products designed to SAVE our planet.
Expect to keep money in your pocket from the VERY beginning…….
Surprise yourself
- these products are VERY inexpensive to buy; then
- save EVERY month by using heat and wind energy instead of electricity; and finally
- save on maintenance as the GREEN range is designed to minimise downtime and last for 10+ years – spares / parts are cheap and readily available.